Why not just being nice and appreciate someones work? 
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If the service is offered 24 hours a day, 365 days a year, VHTV, like any other operator, must have employees always on duty.
They have. Kaya said it multiple times. Just not for minor issues like individual apartments being offline.
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Hello!
Our first-line support is always online for any kind of issue.
We can always ask second-line technicians help in case of issues like this (cameras/apartment isn’t working), and they resolve it if it’s possible.
One apartment being offline isn’t that level of emergency to get all the team ready from their weekend, otherwise they would almost never have a day off, what is prohibited by law.
We always require our apartment to have 2 ISPs, but sometimes tenants claim it’s not possible. We tend to allow it anyways, but then troubles during weekend/night is their responsibility.
Thanks for your understanding 
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Well that’s something to look forward to, in and of itself, particularly if there is going to be nice weather in that part of the world.
I dare someone to come back with a reply blaming VHTV technicians for bad weather! 
Is an offline apartment a minor problem? What will be a big problem? Netflix also has some films and series that are not available, but it’s the weekend!
People being attractive is not the issue. And weekend scheduling will never be acceptable excuse in my opinion when the site runs 24/7 as there are many ways around that. There can be people that only work on the weekends. There can be a small handful of people from the team that work weekends and have two days off the rest of the week which can be rotated weekly. There can even be people that work part time on the weekend.
I used to work for the parks department in my city. There was never such a thing as having weekends or holidays off. And that was just for patrons wanting to come to the park to have fun. To me this is even more egregious when these tenants potentially rely on these days to make the most money. “Oh were you planning on having a big party over the weekend? Tough shit, you’re not a priority.”
Hello, is the technician awake yet?
The quality of the service and the respect of those who provide the service are not seen when everything is going well, but when something’s wrong.
Yes some apartments not working out of more than 50 is a minor issue. If the whole site does not work would be a big issue.
Thank you for your opinion! We share the same opinion, and our people also work 24/7. Perhaps you are now discussing a problem that is not solved by the round-the-clock work of the VH employees, so the problem has not yet been resolved. But do not worry, as soon as it is possible - all problems will be resolved 
Thank you for your concerns, guys
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Since it’s a day off and there is nothing wrong with site right now, any VHTV technician is currently Schrödinger’s technician
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I don’t agree with you. A minor problem is one that does not affect the service. Every problem that affects the service is a big problem.
Well, according to @Jabbath1987 everything in the house is operational to transmit data, so where exactly is the problem?
Most likely the ISP changed something which needs also some work on the side of VHTV to succesfully connect them.
The IP has changed, that’s the problem!
Maybe. I do not know. I am not sitting inside their router 
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I don’t think that’s what happened. Let’s make sure we are on the same track - IP is not ISP.
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He meant maybe the ISP changed their public IP… But we do not know that…
I don’t know. You tell me. You are the expert!
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