No 12 as you forgot Liya, Ares and Musja 
Please note that we are not providing interner services, we are a streaming platform offering our services to people and places who meet our requirements (requirements to internet connection too). Besides, theoretically, the only “kit” would be Starlink, and it’s not available in their location anyway.
With that decision? Nothing at all 
And the upload rates of Starlink are abysmal…
Desculpe. We can make an exception and freeze your subscription until it’s online, just send us a ticket and refer to this post.
Before it was 5 apartments that a fact and not 9.
Good evening,
Our first-line support is always online for any kind of issue.
We can always ask second-line technicians help in case of issues like this (cameras/apartment isn’t working), and they resolve it if it’s possible.
We also have technical team available 24/7 by demand for importang and urgent issues.
One apartment being offline isn’t on that level of emergency to get the whole team fix it during their day off. Even if there are some real hotties.
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What I’m trying to say is that the 5 apartments that have been merged into 2 had all ISP issues before they were merged and now we haven’t moved on, still the same, who`s problem with the technology, not mine, but VHTV otherwise I have misunderstood something
Correct, but what I mean is amount of tenants doesn’t change issue priority. Even if there’s 10 people in one house, it’s on the same level as there’s one, and that’s only fair.
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Their interent is working. There is some problem connecting their apartment to the site. Which side causes that problem I do not know. Most likely ISP changed some settings again.
Yes or we would have gatherings from a whole bunch of people in an apartment to increase priority
Our first-line support is always online for any kind of issue.
We can always ask second-line technicians help in case of issues like this (cameras/apartment isn’t working), and they resolve it if it’s possible.
We also have technical team available 24/7 by demand for importang and urgent issues.
One apartment being offline isn’t that level of emergency.
We always require our apartment to have 2 ISPs, but sometimes tenants claim it’s not possible. We tend to allow it anyways, but then troubles during weekend/night is their responsibility.
The fact that there is internet doesn’t necessarily mean it’s ready for streaming, unfortunately. It’s much more complicated.
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You totally misunderstood, Vhtv is not an internet provider, that’s totally for the tenants/managers to solve. If there is a problem with connecting the place to the Vhtv site, then we can only wait until the problem is solved.
Our first-line support is always online for any kind of issue.
We can always ask second-line technicians help in case of issues like this (cameras/apartment isn’t working), and they resolve it if it’s possible.
We also have technical team available 24/7 by demand for importang and urgent issues.
One apartment being offline isn’t that level of emergency to get all the team ready from their day off.
We always require our apartment to have 2 ISPs, but sometimes tenants claim it’s not possible. We tend to allow it anyways, but then troubles during weekend/night is their responsibility.
New router, new ISP, new IP. It’s a very difficult problem to solve! 
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Now HERE is a totally crazy idea…
How about just being grateful that there are technicians at all, working for VHTV, regardles as to whether they work at weekends or not?!!
These apartments WILL be back… we just have to be patient.
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Have you ever worked on Christmas Eve? New Year’s Eve? Shall we give a prize to everyone?
I am just saying that VHTV have the overall responsibility and have to get things happend they can not run away from it
What on earth does that have to do with the point I was making about VHTV people working at weekends (other than nothing whatsoever)? 
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Yes and I can tell that they are using the time working on improving things. For example making camera angles for the outside area.
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