I have also discovered that if you have had a VHTV or a VHTV Forum tab open for a while it slows everything in the browser down. I tried to make an Amazon order whilst I had a VHTV tab open this morning and it took ages to search for what I wanted and then to check out. I closed the browser CCleaner clear my history and cookies, I opened the browser, went back to Amazon and had no issues. So it is obviously something to do with the VHTV servers or maybe the trackers and cookies they use possibly.
Ticket just sent in as well.
I’m forever clearing out my browsing data which helps for bit but is not a solution at all.
If more than one customer is having the issue then it’s on VHTV side.
Just as many having been reporting here I am having the same issues. VHTV is the only site I’m having issues with and it becomes so frustrating. Life is to short to deal with frustration when you should be relaxing. I have 76 days left on my subscription and should this continue in my option not getting value for monies paid and I won’t be renewing my subscription. Nor would I subscribe to VHTV in the future just to find they have the same issue. With what I see in the form the people speaking up here this is only the tip of the iceberg of all those having the same problem. Support ticket was done. .
No response from support.
Well I’m giving up watching it for now, It’s really crap tonight, waiting ages for it to load in between realms. 
I have this problem for days now. At one moment didn`t knew what to do anymore, i was even looking for a new laptop 
even if the current one is quite powerful 
I can understand you, but if we all do this now, the participants will no longer get any money and @vhtv_CEO will put the money in their own pockets.
I had a first reply which is their standard receipt of complaint email but fuckall else since. I usually get the full answer within half an hour max so they are obviously ignoring us pal. Great eh 
and one general thing i thought i was one of those non-subscriber who has connection problems …
vhtv never replies … (I would like to resume my subscription on September 1st but I have doubts) …
Am I seeing a miracle??
So far today, it looks like things are back to normal (whatever that means).
I can actually watch,
One of the comments or tickets may have waken VHTV up.
S__t - I spoke too soon. We are back to bad lag. 
Hey everyone,
As we haven’t had any issues with our services or infrastructure, your reports here do sound alarming to me personally, that’s why our team will do thorough checks starting from tomorrow to see what may be going wrong. As for now, we got no confirmation of the persisting problem. We didn’t get enough diagnostic information from those several users who reported problems with streaming for the past couple of days.
Important: Please include Ticket # when you refer to your support request here. This will help me link it together to push towards quality assurance team.
@Bandaids I saw your ticket, please check your inbox to see our team responded within 3 minutes with detailed instructions on how to proceed with basic diagnostics for us.
@Daleys saw yours too, I see you will be able to help us on Mon. Thank you!
BTW, in this message you said you got no response, while I see you got response within 5 minutes since you reported the problem. Didn’t you get our response via email on time? I know you responded to it later, yet your message here gets me confused.
@wrcaramella sorry to tag you here, but we did reply to your request in 2 minutes since your report, yet we got no response from you after that. Maybe this notification will help you identifying our missed email response.
@robwin got no response from you too on the issue you reported. Sorry if this wasn’t you, but I’m quite sure you are.
@Aomega001 no response from you too. Our team responded within 20 minutes since you reported the issue. In fact, I checked the tickets, and there is like 90% of tickets where we got no reply from you on our initial ticket response. Please let me know if you have trouble receiving support emails from us or just let me know if you ignored those. It’s totally ok to do as a customer, but it do alarm me in case our customers do not receive our responses on, hopefully, rare occasions.
@Roosevelt6764 no response from you on Any of the tickets we replied to.
@Belluair thank you for your assistance, I see you did some, but we need full response on our diagnostics instructions, sorry.
To everyone: Just make sure you continue communicating with our team via Support, this will help us a lot. No need to respond with diagnostic information here or asking for support here at forums. I mentioned several of Forum members here to make sure they pay attention to how quick our initial and further responses are and we desperately waiting for you to respond to us via Email to corresponding tickets you opened.
TLDR:
- Make sure you receive our email messages from Support team. This is crucial. If not, please report it here at the forum.
- Please do reply to our Support team with the details they may request from you. You are helping us identifying the issue, you are helping yourself and you may be helping hundreds of thousands of people around the world watching the show right at this moment. If we get no reply from you on your ticket, we consider the problem as resolved or simply non-existent. This is important.
And one more thing. I’m sure I told it several times before, but it’s easy to forget.
It is not correct to compare our project to other live streaming services you may be referring, like YouTube, Twitch, Netflix and so on. These companies exceed our business in multiple times to say at least. Big tech streamers have their own servers at ISP data-centers or are being placed as close as possible to main traffic routes at any continent in the world. This is done by extensive lobbying, but the short story is money. I wish our project was as big as these business are to be able to make sure our content is being delivered instantly to every inch of the planet, yet we are successful in our own ways. We developed our own streaming, which allows us to stream hundreds of our cameras to millions of our viewers around the world. But we can’t do anything when it comes to how specific providers work with data-centers our servers are in. Sometimes, it’s not the provider you are paying to, but the provider your provider is paying to.
This message may not be related to the problems some of you described here for the past 2 days, but I hope it will give you some perspective. That’s why our Support team asks you to provide that much info based on detailed instructions sent to you. This is very important for us to get diagnostics to make sure we identify the issue and to make us quick to fix it when identified.
Well, its not just persisting, is getting worse and worse up to the ridiculous point. I can`t switch between diff cams in one Realm without refreshing the page, same story if i want to watch a diff realm, its just not working. I keep getting the video from the camera i watch but nothing else works unless i refresh. After refresh it works for few minutes and then back into the nightmare again.
Here out of frustration too…Freezing, clicks taking 10 seconds to update. Highly unlikely to my ‘my end’.
i have same problems like you guys, i thought it is my problem because of my location, but using vpn also same…
Dear @John78, @Reece116008, @lun I see no reports in our helpdesk corresponding to your problem. In order for us to confirm or deny the problem you experience we need you to report it to VHTV Support and for you to respond to our communication there.
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