Please fix that timeline buffer bug already

Your Feedback & Ideas
1

For a while now we’re experiencing this bug that in timeline playback about every 2.5 minutes it skips ahead another 2.5 minutes. Somebody said, and it seems to make sense, that it’s probably related to how the video buffer is being filled by the stream, and when it’s full it’s being emptied and filled again, with the video jumping ahead in the process.

It’s really annoying, rendering the timeline almost useless for entertainment purposes, and I think that fixing this should be a high priority item. Please tell me you’re at least working on this. @kaya ? @Alex666 ?

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Today the timelines are looking all fragmented, I thought that maybe that was a side effect of finally fixing that bug, but no, the bug persits…

6 Likes
2

Yes the timeline looks spiked. At the moment it is quite useless.

1 Like
3

But the spikes are all 5 minutes apart, which would equal one buffer filling. May someoby’s actually trying to fix this bug and we’re seeing some work-in-progress result?

4

Hello,

At night, we only fix critical bugs. This one is still in progress, thanks for your patience

5

We are currently looking into issue to see on which side it could have happened. Unfortunately, might take longer time due to weekend

6

As a rule, 1-x cameras are up to 5 minutes behind each other.

At a point in time x, they are all the same again and the game with the delay starts all over again.

Affected: ALL apartments and usually ALL cameras. Some more often, some less often.

How often does this happen? Every day!

7

I’m afraid I absolutely didn’t understand the description. Could you please send an example with explanation?

8

Let’s assume apartment 94, here there are

Camera 1: with the stream time 10:55
Camera 2: with the stream time 10:57
Camera 4: with the stream time 11:00

Now Rosy runs from the living room to the kitchen and arrives there up to 5 minutes later (you have to wait until it is 11 o’clock there too).

If you now watch Rosy, let’s say from the kitchen, as she runs to the front door, she starts running at camera 1. In camera 2 you can see that the door is open and in camera 4 you would see that Rosy is no longer there and the door is already closed again.

The following then happens at, say, 2 pm:

Camera 1: with the stream time 13:55
Camera 2: with the stream time 13:57
Camera 4: with the stream time 14:00

2:01 pm:

Camera 1: with the stream time 14:01
Camera 2: with the stream time 14:01
Camera 4: with the stream time 14:01

All cameras are now the same again and there has been a jump.

Since I am no longer a Prem user, I cannot say whether the time jumps are also associated with data loss.

9

Thank you for clarifying! Could you share a practical example from a real timeline to show how this happens as I assume this one was theoretical, when you see it? (it’s accessible)

10

I am not a Premium user, the timeline is not available to me.

I can tell you how I once experienced it in apartment 94, the stream stopped and continued at the “right” time (i.e. a few minutes later).

But as I said, without Prem you can’t see if data is being lost, at the moment all cameras seem to be running synchronously.

:wink: Demonstration effect.

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11

Ah sorry, fixed it!

12

I’ll try to find one, just have to think about when yesterday was. I’ll get back to you.

1 Like
13

I will try and post a video later as i see what the member is talking about. For example someone could shout hello and jump up and down on camera 1 and you switch to Camera 2 and it will happen a minute later on that camera or that camera could be another minute or two in the future and she does it again and it hasn’t happened on Camera 1. The cameras aren’t synchronised the original topic for this got closed so we can’t discuss it there.

https://forum.spyhub.tv/t/cameras-are-not-synchronized/37231/16

15

Yes basically the cameras run out of sync to each other and when it reaches a certain point the sync themselves again resulting in a jump. I will try to make a video

And by the way good morning to everybody :hugs:

16

I have the feeling that the cameras that are currently getting a lot of hits are having more of a problem.

In the worst case, the camera shuts down with the famous ‘oops’ …

At the moment all cameras are sync.

1 Like
17

About the time jumping rythm I made a video weeks ago but didn’t post it back then. Has to be the most boring video ever on VHTV…

18

Yes I saw all in sync. I will see if I can capture that issue you posted about Rosys apartment earlier.

19

As your times are more than 24 hours ago I needed the ops panel to check but there are no jumps to see. I assume they get smoothed out there somehow.

20

No time jump directly, but just to see how even in the past cameras record unequally.

I took a time and then simply changed the cameras.

You can clearly see how Lisbet sleeps differently.

21

Here is an example of how you can go through all the cameras and see that camera 5 is several minutes late.