Why are most of the times out of sync on the cameras in most apartments. Take Turbo apartment for instance if i put on the kitchen it tells the time of 21:56 if one second later i put on the bedroom camera it tells me 21:49 as the time why is the time so out if sync on most apartments and cameras. @VHTV_James
They say +/- 5 seconds is tolerable. When it is more you can make a ticket to support.
Also, I have noticed the seconds are jumping on some cameras. You’ll see the time and the picture freeze and then it will jump a few seconds and carry on. I reported it and it was fixed, at least for a while before happening again.
THis is easy to fix. Support has to restart the cam and all good. Happens sometimes. Known bug in cam software not yet fixed.
I will contact support when the apartment is empty i noticed Turbo apartment is the worst. Like you say a few seconds is ok but some are 2 to 7 minutes off.
Way too much. You should contact support for sure.
Yes i will but not right now they could take the whole apartment offline as they are bad.
No they only will restart the cams. Takes about 2 minutes per cam.
Ok. thanks i will let then know and see if they fix it.
Okay cool. Usually they should fix that quite fast.
Ticket sent in so will see what happens.
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Nothing was done about it it doesn’t surprise me one bit. @VHTV_James @VHTV_CEO and chance of sorting this out at Dylan and Kylara apartment.
Did you get reply from support team? Could you please give ticket ID here or in PM?
I guess your support request is pending the changers requested, and I would advise to give our team more time to resolve the issues
They just replied with the same they always reply with.
Good day!
We reported the problem and will work on fixing it as soon as possible. Sorry for the inconveniences caused.
The ticket is still in progress. Please be patient, and they will give you an update on completion.