Archive problem

1

every time I do a search or change pages in the archives it takes at least 10 seconds to change pages or to give me a search result happens to everyone or it’s just my problem…

2

si è molto lento a caricare e fare ricerche, a volte io devo anche ricaricare la pagina per velocizzare :roll_eyes:

3

it’s been happening for quite a while i thought it was a problem with my pc instead i see it’s a general problem i hope they fix it as soon as possible.

4

I’m around 22 seconds.

5

you are right I restrained myself I said 10 seconds but sometimes it exceeds 22 seconds…

6

Have you contacted support?

7

to be honest no because I thought it was a problem with my pc since no one brought up this topic…

8

Well i just done it now.

9

thank you very much…

10

I’m not sure why i bothered because i got this answer.

Hello,

Thanks for contacting us. To begin with, please try to clear cache and cookies. Please, find tutorial for your browser below.

How to clear cache and cookies Google Chrome

  1. Open Chrome.
  2. On your browser toolbar, click More.
  3. Point to More tools, and then click Clear browsing data.
  4. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.

How to clear cache and cookies Firefox

  1. Click the menu button and choose Preferences.
  2. In the Cookies and Site Data section, click Clear Data….
  3. Remove the check mark in front of Cookies and Site Data.
  4. With Cached Web Content check marked, click the Clear button.
  5. Close the about:preferences page. Any changes you’ve made will automatically be saved.

How to clear cache and cookies Microsoft Edge

  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History icon, and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.

How to clear cache and cookies Internet Explorer

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history… (If the menu bar is hidden, press Alt to make it visible.)
  2. Deselect Preserve Favorites website data, and select:
  3. Temporary Internet files or Temporary Internet files and website files
  4. Cookies or Cookies and website data
  5. History
  6. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  7. Exit/quit all browser windows and re-open the browser.

How to clear cache and cookies Safari

  1. Click Safari in the upper left-hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data….
  3. Click Remove Now in the pop-up window that appears

If this doesn’t help - please, contact us for further assistance.

11

And the first thing I did on firefox the browser I usually use…

12

Have the same problem. It is definitely a bug. Filter for any participant (For example Cindy as I tested it) and it will take a loooong time to show the results…

13

So what do i tell support then.

14

To look into that topic here. So they will know it is a global problem.