Well, there’s the only way to find the issue out.
I went ahead and checked our helpdesk data, and found no complaints coming from your email to us in regards to connection or the service overall. I might be missing out possibility of you sending us support tickets from email different from your account’s address. If this is the case and your issue has not been resolved before, kindly let me know ticket number & I’ll be able to get things moving if they stuck for whatever reason.
We ain’t hiring now, but I certainly lack psychic abilities of yours in our team. Please send me your CV via mind-to-mind communication the same way you masterfully assumed stated that those who have problems with the website do no talk about it 
I’m pulling your leg, sir. Let’s find the issue & resolve it. Send a support request. We would be certainly glad to have you as our subscriber someday.