# Archive problem **URL:** \ **Category:** Uncategorized\ **Created:** [October 7, 2022, 8:12pm UTC](https://forum.spyhub.tv/t/archive-problem/22413 "2022-10-07T20:12:08Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![andre85](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/andre85/32/186018_2.png) [@andre85](https://forum.spyhub.tv/u/andre85)\ **Post date:** [October 7, 2022, 8:12pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/1 "2022-10-07T20:12:08Z")
every time I do a search or change pages in the archives it takes at least 10 seconds to change pages or to give me a search result happens to everyone or it’s just my problem… ---
**Author:** ![Adan206527](https://forum-cdn.spyhub.tv/letter_avatar_proxy/v4/letter/a/d26b3c/32.png) [@Adan206527](https://forum.spyhub.tv/u/Adan206527)\ **Post date:** [October 7, 2022, 8:20pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/2 "2022-10-07T20:20:28Z")
si è molto lento a caricare e fare ricerche, a volte io devo anche ricaricare la pagina per velocizzare 🙄 ---
**Author:** ![andre85](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/andre85/32/186018_2.png) [@andre85](https://forum.spyhub.tv/u/andre85)\ **Post date:** [October 7, 2022, 8:21pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/3 "2022-10-07T20:21:57Z")
it’s been happening for quite a while i thought it was a problem with my pc instead i see it’s a general problem i hope they fix it as soon as possible. ---
**Author:** ![Daleys](https://forum-cdn.spyhub.tv/letter_avatar_proxy/v4/letter/d/f04885/32.png) [@Daleys](https://forum.spyhub.tv/u/Daleys)\ **Post date:** [October 7, 2022, 8:26pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/4 "2022-10-07T20:26:01Z")
> [@andre85](#): > > at least 10 seconds I’m around 22 seconds. ---
**Author:** ![andre85](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/andre85/32/186018_2.png) [@andre85](https://forum.spyhub.tv/u/andre85)\ **Post date:** [October 7, 2022, 8:27pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/5 "2022-10-07T20:27:15Z")
you are right I restrained myself I said 10 seconds but sometimes it exceeds 22 seconds… ---
**Author:** ![Daleys](https://forum-cdn.spyhub.tv/letter_avatar_proxy/v4/letter/d/f04885/32.png) [@Daleys](https://forum.spyhub.tv/u/Daleys)\ **Post date:** [October 7, 2022, 8:28pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/6 "2022-10-07T20:28:51Z")
Have you contacted support? ---
**Author:** ![andre85](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/andre85/32/186018_2.png) [@andre85](https://forum.spyhub.tv/u/andre85)\ **Post date:** [October 7, 2022, 8:31pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/7 "2022-10-07T20:31:40Z")
to be honest no because I thought it was a problem with my pc since no one brought up this topic… ---
**Author:** ![Daleys](https://forum-cdn.spyhub.tv/letter_avatar_proxy/v4/letter/d/f04885/32.png) [@Daleys](https://forum.spyhub.tv/u/Daleys)\ **Post date:** [October 7, 2022, 8:37pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/8 "2022-10-07T20:37:03Z")
Well i just done it now. ---
**Author:** ![andre85](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/andre85/32/186018_2.png) [@andre85](https://forum.spyhub.tv/u/andre85)\ **Post date:** [October 7, 2022, 8:38pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/9 "2022-10-07T20:38:13Z")
thank you very much… ---
**Author:** ![Daleys](https://forum-cdn.spyhub.tv/letter_avatar_proxy/v4/letter/d/f04885/32.png) [@Daleys](https://forum.spyhub.tv/u/Daleys)\ **Post date:** [October 7, 2022, 8:56pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/10 "2022-10-07T20:56:06Z")
I’m not sure why i bothered because i got this answer. Hello, Thanks for contacting us. To begin with, please try to clear cache and cookies. Please, find tutorial for your browser below. How to clear cache and cookies Google Chrome 1. Open Chrome. 2. On your browser toolbar, click More. 3. Point to More tools, and then click Clear browsing data. 4. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files. 5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything. 6. Click Clear browsing data. How to clear cache and cookies Firefox 1. Click the menu button and choose Preferences. 2. In the **Cookies and Site Data** section, click Clear Data…. 3. Remove the check mark in front of Cookies and Site Data. 4. With Cached Web Content check marked, click the Clear button. 5. Close the about:preferences page. Any changes you’ve made will automatically be saved. How to clear cache and cookies Microsoft Edge 1. In the top right, click the Hub icon (looks like three horizontal lines). 2. Click the History icon, and then select Clear all history. 3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear. 4. After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser. How to clear cache and cookies Internet Explorer 1. Select Tools (via the Gear Icon) \> Safety \> Delete browsing history… (If the menu bar is hidden, press Alt to make it visible.) 2. Deselect Preserve Favorites website data, and select: 3. Temporary Internet files or Temporary Internet files and website files 4. Cookies or Cookies and website data 5. History 6. Click Delete. You will see a confirmation at the bottom of the window when the process is complete. 7. Exit/quit all browser windows and re-open the browser. How to clear cache and cookies Safari 1. Click **Safari** in the upper left-hand side of your screen. In the menu that appears, click **Preferences**. 2. In the window that appears, click the **Privacy** tab. Click the button **Remove All Website Data…**. 3. Click **Remove Now** in the pop-up window that appears If this doesn’t help - please, contact us for further assistance. ---
**Author:** ![andre85](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/andre85/32/186018_2.png) [@andre85](https://forum.spyhub.tv/u/andre85)\ **Post date:** [October 7, 2022, 8:58pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/11 "2022-10-07T20:58:45Z")
And the first thing I did on firefox the browser I usually use… ---
**Author:** ![jabbath1987](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/jabbath1987/32/727042_2.png) [@jabbath1987](https://forum.spyhub.tv/u/jabbath1987)\ **Post date:** [October 7, 2022, 9:04pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/12 "2022-10-07T21:04:20Z")
Have the same problem. It is definitely a bug. Filter for any participant (For example Cindy as I tested it) and it will take a loooong time to show the results… ---
**Author:** ![Daleys](https://forum-cdn.spyhub.tv/letter_avatar_proxy/v4/letter/d/f04885/32.png) [@Daleys](https://forum.spyhub.tv/u/Daleys)\ **Post date:** [October 7, 2022, 9:08pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/13 "2022-10-07T21:08:41Z")
So what do i tell support then. ---
**Author:** ![jabbath1987](https://forum-cdn.spyhub.tv/user_avatar/forum.spyhub.tv/jabbath1987/32/727042_2.png) [@jabbath1987](https://forum.spyhub.tv/u/jabbath1987)\ **Post date:** [October 7, 2022, 9:10pm UTC](https://forum.spyhub.tv/t/archive-problem/22413/14 "2022-10-07T21:10:54Z")
To look into that topic here. So they will know it is a global problem.